Shipping Policy

Shipping Policy

1. At Sri Shakthi Foods, we prepare our products fresh and pack them with care to ensure safe and hygienic delivery. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

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   1. Order Processing

   • All orders are prepared and packed after confirmation.

   • Orders are usually processed within 1–3 business days.

   • Since our products are homemade and made in small batches, processing may take slightly longer during peak seasons or high-demand periods.

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   2. Shipping Locations

   We currently ship orders within:

   • India (all serviceable locations based on courier availability)

   Delivery service depends on courier partner coverage and pin-code serviceability.

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   3. Estimated Delivery Time

   Once shipped, orders are typically delivered within:

   • 3–7 business days (standard delivery)

   Delivery time may vary depending on:

   • Customer location

   • Courier partner serviceability

   • Weather conditions

   • Festival/holiday delays

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   4. Shipping Charges

   Shipping charges (if applicable) will be:

   • Calculated at checkout, based on delivery location and order weight.

   In some cases, we may offer:

   • Free shipping on selected orders or during special offers.

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   5. Delivery Partners

   We ship orders through trusted third-party courier partners to ensure safe and timely delivery.

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   6. Packaging

   We follow safe and hygienic packaging methods:

   • Sealed jars / airtight packing

   • Leak-proof packing

   • Protective outer packaging for transit

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   7. Delivery Attempts

   Courier partners usually attempt delivery 1–3 times.
   If delivery fails due to incorrect address, unavailable recipient, or refusal, the order may be returned to us.

   In such cases:

   • Reshipping may require additional charges.

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   8. Incorrect Address

   Customers are responsible for providing the correct shipping address and contact details.

   Sri Shakthi Foods is not responsible for delays or non-delivery caused by incorrect address details.

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   9. Damaged or Missing Items

   If you receive:

   • Damaged product

   • Leaking jar

   • Tampered package

   • Missing items

   Please report the issue within 24 hours of delivery through our Contact Us page.

   (Photos of the product and packaging will help us resolve faster.)

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   10. Changes to This Policy

   Sri Shakthi Foods may update this policy at any time. Any changes will be updated on this page.